New research commissioned by global payments platform Ecommpay reveals that over 60 percent of e-commerce merchants would “definitely” select a payment provider based on their commitment to environmental, social, and governance (ESG) principles. Additionally, 38 percent indicated they “might” prioritize ESG in their decision, leaving only 2 percent of merchants who view these factors as unimportant.
The study found that sustainability values influence all respondents to some degree, with 41 percent strongly influenced and 53 percent somewhat influenced. Among payment providers evaluated, between 86 and 94 percent of merchants agreed that Ecommpay and five other companies demonstrated strong sustainability credentials, societal care, and contributions to the greater good.
“Businesses have been prioritizing sustainability within their operations for some time, and this focus has now extended to partnerships,” said Miranda McLean, Chief Marketing Officer of Ecommpay. “Payment providers are increasingly being selected based on their ESG credentials and commitment to equality, sustainability, and governance. It’s essential for providers to showcase these values to attract prospective clients.”
Despite merchants’ preferences for ESG-aligned partners, the Payments Association reports that only 5 percent of payment providers view ESG as a priority for the next year. This disconnect underscores a significant gap between client expectations and industry focus.
As part of its commitment to financial inclusivity, Ecommpay has launched initiatives aimed at promoting accessibility and equality. Its “Ecommpay for Good” program supports businesses in improving the accessibility of their websites, products, and services, benefiting both customers and companies.
“Our payment solutions are designed to be inclusive and sustainable,” McLean added. “We call on others in the industry to take similar action to ensure affordable, flexible, and accessible payment options for everyone.”
By offering tailored solutions for mid-size and enterprise businesses, Ecommpay aims to drive greater financial inclusivity while fostering global trade.
